Generals

Dark Matter Investigations licensed?

Yes. We are a licensed private investigation agency operating in compliance with Wisconsin state requirements.

 

What areas do you serve?

We serve Waupaca County, the Fox Valley, Green Bay, and the surrounding areas.

 

Is everything I share confidential?

Yes. Discretion is central to how we operate, from your first contact through the completion of your case.

 

Do you work with individuals, or only attorneys and businesses?

Both. We work with attorneys and law firms, businesses, and private individuals — every case is handled with the same level of professionalism regardless of who we're working with.

 

How do I get started?

Contact us to briefly describe your situation. We'll talk through what's involved and what's realistic before any work begins, so you know what to expect.

 

Process Serving

What is process serving?

Process serving is the formal, legal delivery of court documents — such as summons, subpoenas, or complaints — to a party involved in a legal matter, as required by law.

 

What happens if the person avoids being served?

Wisconsin law requires personal service to be attempted with reasonable diligence before an alternative method — such as substituted service — becomes available. If someone is avoiding service, we use skip tracing and documented, diligent attempts to locate them and complete service in a way that satisfies this legal standard.

 

Do you provide proof of service?

Yes. Every completed service includes documentation you can rely on for your case.

 

Can you serve papers outside Waupaca County, the Fox Valley, or Green Bay?

Contact us to discuss your specific location — we can let you know directly whether it falls within our service capability.

 

Background Checks

What's included in a background check?

Scope varies by purpose — pre-employment screening, tenant screening, and personal due diligence all involve different information. We'll walk you through what's appropriate and available for your specific need.

 

How long does a background check take?

Turnaround depends on the depth of the check requested. Contact us with your specific need and we can give you a realistic timeline.

 

Surveillance & Skip Tracing

What kinds of cases involve surveillance?

Surveillance is commonly used in civil matters, insurance claims verification, and personal situations requiring documented, factual observation.

 

What is skip tracing, and when would I need it?

Skip tracing is the process of locating individuals who are difficult to find — useful for serving legal documents, reconnecting with family or personal contacts, or supporting a broader investigation.

Civil & Personal Investigations

Do you handle infidelity investigations?

Yes, with the discretion and professionalism these situations require.

 

Will my case stay private?

Yes — confidentiality applies to every case type we handle, personal or otherwise.

 

Pricing How much does an investigation cost?

Cost depends on the type of case, its scope, and the time involved. Contact us with the details of your situation and we'll provide a clear answer before any work begins.